Policies and important information

Telehealth Information

Snip Psychology provides psychological services via secure telehealth platforms, including video and telephone consultations. Telehealth allows clients to attend appointments remotely from a location of their choice.

Requirements for Telehealth Sessions

Clients are encouraged to attend sessions from a private, quiet location with a stable internet connection and a device capable of audio and video communication (where video is agreed). At the beginning of each session, we will verify your physical location. Please notify us of any changes to your emergency contact details for safety purposes.

Informed Consent & Ongoing Consent

We will discuss the suitability of telehealth for your needs at the beginning of treatment and throughout treatment. Telehealth services may not be suitable for all individuals or circumstances, including high-risk situations, acute crisis, or situations where immediate emergency access is required. You can withdraw your consent to telehealth at any time, and we will discuss alternative arrangements with you.

Technology Risks & Limitations

While reasonable steps are taken to protect privacy and confidentiality, telehealth services involve some limitations and technology risks outside the clinician's control, including:

• Internet interruptions or connection failures
• Unauthorised access to communications
• Technical or platform failures
• Audio or video quality issues

If a connection is disrupted during a session, we will make reasonable attempts to reconnect or continue the appointment by telephone where appropriate. If connection cannot be re-established, we will contact you to reschedule.

Platform Security

Snip Psychology uses secure, encrypted telehealth platforms designed for healthcare use. Your session data is encrypted in transit and at rest.

Medicare & Funding Eligibility

For Medicare rebates to apply, both you and your psychologist must be physically located in Australia at the time of the telehealth consultation. If either party is overseas, Medicare rebates will not be available.

Crisis & Emergency

Snip Psychology is not a crisis or emergency service. If you require urgent assistance or are at immediate risk of harm:

• Call 000 (emergency)
• Present to your nearest emergency department
• Contact Lifeline on 13 11 14
• Contact the Suicide Call Back Service on 1300 659 467

Email and voicemail are not monitored continuously and should not be used for urgent or emergency situations.

Fees

Fees are payable at the time of appointment unless otherwise arranged. We will provide you with a fee schedule and discuss payment arrangements before your first session.

Cancellation & Rescheduling

Clients are requested to provide at least 48 business hours notice for cancellations or rescheduling requests. Late cancellations (less than 48 hours notice) or non-attendance may incur the full session fee. Exceptions may be made in cases of genuine emergency or illness.

Medicare Rebates

Where applicable, Medicare rebates are processed in accordance with current Medicare Benefits Schedule requirements and Better Access initiative guidelines. You are responsible for ensuring you meet eligibility criteria for Medicare rebates. We will advise you of any out-of-pocket costs.

Invoicing & Records

Invoices will be provided upon request. Receipts for tax or insurance purposes are available.

Collection of Information

Snip Psychology collects personal information to provide psychological services, including:

• Contact details, next of kin, and emergency information
• Referral information
• Health and psychological information
• Payment and billing information
• Session notes and clinical records
• Information about your physical location (for telehealth)

Use of Information

Information is collected and used for the purpose of:

• Providing psychological services
• Communicating regarding appointments
• Processing payments and insurance claims
• Complying with legal and professional obligations
• Maintaining clinical records as required by law and professional standards

Storage & Security

Client information is stored securely using practice management and telehealth systems designed for healthcare use. Reasonable steps are taken to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access to client information is restricted to authorised staff.

Disclosure of Information

Client information may be disclosed where:

• Required by law (e.g., mandatory reporting obligations, court orders)
• There is a serious risk to safety (including risk of harm to self or others)
• Authorised by the client in writing
• Necessary for professional or administrative purposes related to service delivery (e.g., supervision, consultation with other healthcare providers with your consent)
• Required for insurance or funding purposes

Data Breach Notification

If your personal information is involved in a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Privacy Act 1988 (Cth).

Access to Your Information

You may request access to your personal information and clinical records in accordance with the Privacy Act 1988 (Cth) and the Psychology Board of Australia Code of Conduct. Requests should be made in writing to Snip Psychology. We will respond within 30 days or advise you of any delays.

Website Analytics & Cookies

This website may use analytics tools and cookies to collect limited technical information to improve website functionality and user experience. This information does not identify you personally. You can disable cookies in your browser settings.

Privacy Complaints

If you have concerns about how your privacy has been handled, you can contact Snip Psychology directly or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Snip Psychology is committed to providing culturally safe, respectful, and person-centred psychological services. We recognise the diversity of our clients and aim to provide services that are sensitive to cultural, linguistic, and other individual differences. We welcome feedback about your experience and your suggestions for improving our services.

AHPRA Registration

Snip Psychology is provided by psychologists registered with the Psychology Board of Australia through the Australian Health Practitioner Regulation Agency (AHPRA). All practitioners comply with the Psychology Board of Australia Code of Conduct (effective 1 December 2025) and AHPRA professional standards.

Confidentiality & Mandatory Reporting

Psychological services are confidential, subject to legal exceptions. Confidentiality may be breached where:

• There is a serious risk of harm to you or others
• A child or vulnerable person is at risk of abuse or neglect (mandatory reporting obligations)
• Required by law or court order
• You consent in writing

We will discuss these limitations with you at the beginning of treatment.

Supervision & Consultation

Psychologists at Snip Psychology engage in regular clinical supervision and consultation to ensure safe and effective practice. Your information may be discussed in supervision for the purpose of providing you with the best possible care, but only with appropriate confidentiality protections in place.

General Information

The information provided on this website is intended for general informational and educational purposes only and does not constitute medical or psychological advice, diagnosis, or treatment.

Not a Treatment Relationship

Use of this website does not establish a psychologist-client relationship. A professional relationship is established only when you have agreed to receive services from Snip Psychology and have signed a service agreement.

Accuracy of Information

While reasonable efforts are made to ensure information on this website is accurate and current, no guarantees are made regarding completeness, reliability, or suitability for your specific circumstances. Information may be updated without notice.

Third-Party Links & External Websites

This website may contain links to third-party websites. Snip Psychology is not responsible for the content, accuracy, or practices of external websites or third-party providers. Use of external links is at your own risk.

Intellectual Property

All website content, including text, graphics, logos, and images, remains the property of Snip Psychology unless otherwise stated. Content may not be reproduced, distributed, or transmitted without permission.

Limitation of Liability

Snip Psychology is not liable for losses, damages, or harm arising from:

• Technical failures or interruptions in telehealth services
• Unauthorised access to communications or data
• Circumstances beyond reasonable control
• Use of third-party websites or external links
• Reliance on general information provided on this website

This limitation does not apply to liability that cannot be excluded by law (e.g., personal injury due to negligence).

Governing Law

These terms and conditions are governed by the laws of Australia and the relevant state or territory in which services are provided.

By using Snip Psychology services or this website, you acknowledge that you have read and understood these policies and agree to be bound by them. If you do not agree with any part of these policies, you should not use our services.

For questions or concerns about these policies, please contact Snip Psychology directly.